Corporate customers 'unhappy with bank service' – SAP boss
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Apotheker was speaking on a panel entitled 'Transformation: Do we really need it? If so, how do we start? And what are the ingredients for success?'
He discussed the need to manage an ecosystem through transformation where the first step is for institutions to recognise major shifts in the business environment, and then to act accordingly.
Apotheker said the financial industry is slower to transform itself than other industries, pointing to the lack of impetus for change. Yet, he warned, change
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